Terms of Service

Effective Date: April 15, 2026  |  Last Updated: April 15, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), governing your access to and use of the website located at cafexrio.click (the "Website"), as well as any related online ordering platforms, mobile services, in-person dining services, catering services, loyalty programs, and any other services we provide (collectively, the "Services").

By visiting our Website, creating an account, placing an order online or in person, subscribing to our mailing list, or otherwise interacting with our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and "you" shall refer to both you individually and the entity you represent.

These Terms apply to all visitors, users, and others who access or use the Services, including but not limited to customers placing food orders, guests browsing the menu, catering clients, and any third parties interacting with our digital or physical operations.

2. Description of Services

Cafe Rio is a food service establishment operating in the United States. We provide the following products and services:

• Dine-In Services: On-premises dining experiences at our physical restaurant location(s).
• Takeout and Pickup Services: Ordering food for pickup at designated times and locations.
• Online Ordering: The ability to browse our menu, customize orders, and submit payments through our Website at cafexrio.click.
• Delivery Services: Food delivery to specified addresses, either fulfilled directly by Cafe Rio or through authorized third-party delivery partners.
• Catering Services: Large-order food preparation and service for events, meetings, and special occasions.
• Loyalty and Rewards Programs: Optional programs that allow repeat customers to accumulate points or benefits toward future purchases.
• Promotional Offers and Discounts: Time-limited deals, coupons, and special promotions made available through the Website or in-store.
• Informational Content: Nutritional information, allergen disclosures, ingredient details, and other food-related content published on our Website.

We reserve the right to modify, suspend, expand, or discontinue any of our Services at any time, with or without notice. We will make reasonable efforts to inform customers of significant changes that may affect pending orders or reservations.

The availability of specific menu items, pricing, and service options may vary by location and may change without prior notice. Menu items are subject to availability, and we do not guarantee that any specific item will be in stock at the time of your order.

3. Eligibility

To use our Website and place orders online, you must:

• Be at least eighteen (18) years of age, or the age of majority in your jurisdiction;
• Have the legal capacity to enter into a binding contract;
• Not be prohibited from using our Services under applicable federal, state, or local law;
• Provide accurate and complete information when creating an account or placing an order.

By using our Services, you represent and warrant that you meet all of the above eligibility requirements. Cafe Rio reserves the right to deny service, terminate accounts, or cancel orders if we have reason to believe eligibility requirements are not satisfied.

4. User Accounts

Certain features of our Website may require you to create a user account. When you register for an account, you agree to:

• Provide accurate, current, and complete information during registration;
• Maintain and promptly update your account information to keep it accurate;
• Maintain the confidentiality of your username and password;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] if you suspect unauthorized use of your account.

We reserve the right to suspend or terminate accounts that contain inaccurate information, are used in violation of these Terms, or that have been dormant for an extended period. You may not create more than one account per individual, and you may not transfer your account to another person without our express written consent.

5. User Obligations and Prohibited Activities

By using our Website and Services, you agree to comply with all applicable federal, state, and local laws and regulations, including but not limited to those enforced by the Federal Trade Commission (FTC), the U.S. Food and Drug Administration (FDA), and applicable state consumer protection agencies.

You agree that you will NOT engage in any of the following prohibited activities:

• Using the Website for any unlawful, fraudulent, deceptive, or unauthorized purpose;
• Submitting false, misleading, or fraudulent orders, reviews, or information;
• Attempting to gain unauthorized access to our systems, servers, databases, or other technology infrastructure;
• Using automated bots, scripts, scrapers, or other tools to extract data from our Website without our prior written permission;
• Engaging in any conduct that disrupts, damages, or impairs the functionality of our Website or Services;
• Attempting to reverse engineer, disassemble, or decompile any software or technology used by Cafe Rio;
• Using our Website to transmit viruses, malware, spam, or any other harmful code;
• Impersonating another person, business, or entity in communications with us;
• Using our Services to engage in resale of food products without our express written authorization;
• Harassing, threatening, or abusing our staff, employees, or other customers;
• Violating the intellectual property rights of Cafe Rio or any third party;
• Circumventing or manipulating pricing, discount codes, loyalty points, or promotional offers in a manner not intended by these Terms or our promotional guidelines;
• Using the Services in any manner that could harm minors or expose them to inappropriate content.

Violation of these prohibitions may result in immediate suspension or termination of your account, cancellation of pending orders, and potential legal action to the fullest extent permitted by applicable law.

6. Online Orders and Payment Terms

6.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected products subject to these Terms. All orders are subject to acceptance by Cafe Rio, and we reserve the right to refuse or cancel any order at our sole discretion. An order confirmation sent to your email address constitutes our acceptance of your order.

6.2 Pricing

All prices listed on our Website are in U.S. dollars (USD) and are subject to change without notice. Prices do not include applicable sales tax, delivery fees, service charges, or gratuity, which will be displayed at checkout. Cafe Rio makes every effort to ensure pricing accuracy; however, in the event of a pricing error, we reserve the right to cancel the order and notify you of the error.

6.3 Payment Methods

We accept major credit cards, debit cards, and other payment methods as indicated on our Website at the time of checkout. By submitting payment information, you represent that you are authorized to use the payment method provided. All payments are processed through secure, third-party payment processors. Cafe Rio does not store full credit card numbers on its servers.

6.4 Cancellations and Refunds

Once an order has been submitted and confirmed, cancellations may not be possible if food preparation has already begun. Refund eligibility is determined on a case-by-case basis. If you receive an incorrect order, a missing item, or experience a significant quality issue, please contact us within twenty-four (24) hours at [email protected]. We will review your request and, at our discretion, may offer a replacement, credit, or partial refund.

6.5 Taxes

You are responsible for paying all applicable federal, state, and local taxes associated with your purchase. Sales tax will be calculated and displayed at checkout based on your order and delivery address.

7. Food Safety, Allergens, and Nutritional Information

Cafe Rio takes food safety seriously and endeavors to comply with all applicable federal and state food safety regulations, including those set forth by the U.S. Food and Drug Administration (FDA) and relevant state health departments.

We provide allergen and nutritional information to the best of our ability; however, we cannot guarantee that our food is entirely free from any specific allergen. Our kitchen may use shared equipment and preparation areas that handle common allergens including, but not limited to, gluten, dairy, eggs, nuts, soy, shellfish, and fish. If you have a severe food allergy or dietary restriction, please notify our staff directly before ordering and exercise independent judgment regarding the suitability of our products for your dietary needs. Cafe Rio assumes no liability for allergic reactions or dietary issues arising from your consumption of our products.

Nutritional information is provided as an estimate and may vary based on preparation methods, ingredient substitutions, and portion sizes. This information is not intended as medical or dietary advice.

8. Third-Party Delivery Services

Cafe Rio may partner with third-party delivery platforms and services to fulfill delivery orders. When you use a third-party delivery service, you may be subject to that platform's terms of service, privacy policy, and pricing structure in addition to these Terms. Cafe Rio is not responsible for the actions, delays, errors, or omissions of third-party delivery partners. Any disputes regarding delivery time, condition of delivered food, or charges assessed by third-party platforms should be directed to those platforms directly.

9. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, icons, images, photographs, audio clips, video, digital downloads, data compilations, software, and the overall look and feel of the Website (collectively, the "Content"), is the exclusive property of Cafe Rio or its content suppliers and is protected under United States copyright law, trademark law, and other applicable intellectual property laws.

The Cafe Rio name, logo, and all related marks, trade names, slogans, and designs are trademarks or service marks of Cafe Rio. You may not use any of our marks without our prior written consent.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for personal, non-commercial purposes related to using our Services. This license does not permit you to:

• Reproduce, distribute, publicly display, or create derivative works from any Content;
• Use any Content for commercial purposes without our express written permission;
• Remove or alter any copyright, trademark, or proprietary rights notices;
• Frame or mirror the Website without our prior written authorization.

Any unauthorized use of our intellectual property may result in civil and criminal liability under applicable U.S. law, including but not limited to the Digital Millennium Copyright Act (DMCA) and the Lanham Act.

10. User-Generated Content

If you submit reviews, comments, photos, feedback, or other content to our Website, social media channels, or any other platform associated with Cafe Rio ("User Content"), you grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, translate, create derivative works from, distribute, and display such User Content in any media for any purpose related to our business.

You represent and warrant that your User Content does not infringe any third-party intellectual property rights, does not contain defamatory, obscene, or unlawful material, and that you have all necessary rights to grant the license described above. We reserve the right to remove any User Content at our sole discretion without notice.

11. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• ANY WARRANTY THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• ANY WARRANTY REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION ON THE WEBSITE;
• ANY WARRANTY THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. In such cases, our warranties are limited to the minimum extent permitted by applicable law.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES FEDERAL AND STATE LAW, IN NO EVENT SHALL CAFE RIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO YOUR USE OF THE SERVICES (EXCEPT WHERE CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT);
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL INFORMATION STORED THEREIN;
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE;
• ANY DAMAGES ARISING FROM YOUR RELIANCE ON ANY CONTENT OBTAINED THROUGH THE SERVICES.

IN ANY CASE, OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

The limitations of liability set forth in this Section shall apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and even if Cafe Rio has been advised of the possibility of such damages.

13. Indemnification

You agree to defend, indemnify, and hold harmless Cafe Rio and its affiliates, officers, directors, employees, agents, licensors, suppliers, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Website or Services in violation of these Terms;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of the rights of any third party, including intellectual property rights;
• Any User Content you submit, post, or transmit through our Services;
• Any fraudulent, abusive, or negligent conduct on your part;
• Any claims arising from your consumption of our food products resulting from your failure to disclose relevant dietary restrictions or allergies.

Cafe Rio reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate fully with Cafe Rio in asserting any available defenses.

14. Privacy and Data Protection

Your use of our Website and Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and protect your personal information. Where applicable, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) for California residents, the FTC Act's consumer protection provisions, and all other applicable federal and state privacy laws.

By using our Services, you consent to the collection and use of your information as described in our Privacy Policy. You can review our Privacy Policy on our Website at cafexrio.click.

15. Governing Law and Jurisdiction

These Terms shall be governed by, construed, and enforced in accordance with the laws of the United States and the laws of the applicable state in which Cafe Rio operates, without regard to conflict of law principles that would require the application of another jurisdiction's laws.

To the extent that any dispute is not subject to mandatory arbitration as described below, you consent to the exclusive personal jurisdiction of the state and federal courts located in the United States for the resolution of any disputes arising out of or relating to these Terms or your use of our Services. You waive any objection to the laying of venue in such courts and waive any objection that such courts are an inconvenient forum.

These Terms and your use of our Services are additionally subject to all applicable federal laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and the Food, Drug, and Cosmetic Act (21 U.S.C. § 301 et seq.) to the extent applicable.

16. Dispute Resolution and Arbitration

16.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact us at [email protected] and attempt to resolve the dispute informally. We will make a good-faith effort to resolve your concern within thirty (30) days of receiving your written notice describing the nature of the dispute and the relief you are seeking.

16.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be resolved by binding arbitration administered under the rules of the American Arbitration Association (AAA) in effect at the time of the arbitration, except as modified herein. The arbitration shall be conducted in English in the United States.

The arbitrator shall have the authority to award any remedy available at law or in equity, subject to the limitations set forth in these Terms. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

16.3 Class Action Waiver

16.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights. Additionally, claims that may be brought in small claims court in your jurisdiction are exempt from mandatory arbitration.

17. Term and Termination

These Terms are effective as of the date you first use our Website or Services and shall remain in full force and effect until terminated as described herein.

Cafe Rio may, at its sole discretion and at any time, suspend or terminate your access to all or part of our Services, with or without cause, with or without notice. Grounds for termination include, but are not limited to:

• Violation of any provision of these Terms;
• Fraudulent, abusive, or illegal conduct;
• Actions that are harmful to other customers, employees, or the reputation of Cafe Rio;
• Cessation of our business operations;
• Requests from law enforcement or government authorities.

You may also terminate your account at any time by contacting us at [email protected] and requesting account deletion. Please note that termination of your account does not affect orders already placed or obligations already incurred.

Upon termination, the following sections of these Terms shall survive: Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Dispute Resolution, and any other provisions that by their nature should survive termination.

18. Changes to These Terms

Cafe Rio reserves the right to modify, update, or replace these Terms at any time in its sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where appropriate, provide additional notice such as a prominent notice on our Website or an email notification to registered users.

Your continued use of our Website or Services after any changes to these Terms are posted shall constitute your acceptance of such changes. If you do not agree with the revised Terms, you must stop using our Services immediately. We encourage you to review these Terms periodically to stay informed of any updates.

19. Force Majeure

Cafe Rio shall not be liable for any failure or delay in performance under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, acts of God, pandemic or epidemic events, governmental actions, supply chain disruptions, labor disputes, power failures, internet outages, or other events of force majeure. In such circumstances, our obligations will be suspended for the duration of the force majeure event, and we will make reasonable efforts to resume normal operations as soon as practicable.

20. Links to Third-Party Websites

Our Website may contain links to third-party websites, services, or applications that are not owned or controlled by Cafe Rio. We provide these links for your convenience only and do not endorse, monitor, or have any responsibility for the content, privacy practices, or terms of any third-party websites. Accessing any third-party website linked from our Website is done at your own risk, and you should review the applicable terms and privacy policies of those websites before using them.

21. Accessibility

Cafe Rio is committed to making our Website accessible to individuals with disabilities and strives to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 and applicable accessibility requirements under the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq. If you experience difficulty accessing any part of our Website, please contact us at [email protected] so we can assist you and work to improve accessibility.

22. Electronic Communications

By using our Services and providing us with your email address or phone number, you consent to receive electronic communications from Cafe Rio, including order confirmations, receipts, promotional emails, and other service-related messages. You may opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email or by contacting us directly. Please note that opting out of marketing communications will not affect transactional communications related to your orders or account.

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law.

23. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction or an arbitrator, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any particular provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall remain in full force and effect as if the invalid or unenforceable provision had never been included.

24. Waiver

The failure of Cafe Rio to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Cafe Rio. No waiver by Cafe Rio of any breach of any provision of these Terms shall be construed as a waiver of any subsequent breach of the same or any other provision.

25. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by Cafe Rio on the Website, constitute the entire agreement between you and Cafe Rio with respect to your use of the Website and Services, and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether oral or written, with respect to such subject matter.

26. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our prior written consent. Cafe Rio may freely assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

27. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us using the information below:

We aim to respond to all inquiries within three (3) to five (5) business days. For urgent matters related to food safety or allergic reactions, please contact your local emergency services immediately.